We collect anonymised analytics information to track interactions on our website. This information includes, but is not limited to, approximate geographic location, device make and model, device operating system, browser version, and which source referred visitors to our website.

This helps us to understand where our internet traffic is coming from and what devices people use to visit us with, as well help diagnose and spot potential issues with our website. We don’t use it to personally identify you.

We do not collect your IP address whilst you are simply browsing our website.

We only collect personally identifiable information, including your IP address, when you send us a message through the site. This is necessary for security and to respond to your query when you message us. We delete this information when we no longer need it, typically up to a maximum of 2 years.

As a customer, we may also store your appointment details and historical transactions with us as part of our internal record keeping, including our legal and tax obligations. We’ll typically maintain these records for up to 6 years.

If you’d like a copy of any personal information we carry about you, or would like to request its deletion, please contact us.